Reimbursement policy
Sometimes you may want to return an order. Perhaps because you do not like the product or maybe there is another reason why you do not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving reasons. After cancellation, you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the return costs from home to the shop are for your own account. These costs are approximately € 6.00 per parcel, for the exact rates please consult the website of your carrier. If the product is damaged or the packaging is more damaged than necessary to try the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packed when you return it
To exercise this right, please contact us at info@maisonleonie.com. We will then refund the order amount due within 14 days of reporting your return provided the returned product has already been received in good order. Should the product or its packaging be damaged, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packed when you return it.
To exercise this right, please contact us at info@maisonleonie.com. We will then refund the order amount due within 14 days of reporting your return provided the returned product has already been received in good order. Should the product or its packaging be damaged, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packed when you return it.